FAQs

Frequently Asked Questions about Home Care Packages and GoCo’s support.

Q.
Who can use GoCo’s subsidised services?

A.

GoCo receives a range of Government funding types which help to provide services to our clients. GoCo must only provide Services to customers who are eligible under each of the program guidelines. Services are prioritised according to customer needs and available resources. Once eligibility for services has been confirmed, we will let the person know if we can provide the services they need and talk to them to make sure that the services we provide are tailored to meet their individual needs.

Once signed up to GoCo’s services, we get in touch with clients at least once per year, depending on care needs and circumstances, to review their care plan, and make sure that the supports we are providing are still meeting their needs. There will always be someone available in the office, or over the phone, to talk to clients if their needs change or they have any queries or concerns about their supports or services.

Q.
What are Home Care Packages Levels 1-4 (HCP)

A.

Funded by Department of Health, Home Care Packages are for older people who require moderate to extensive help in the home to prevent admission to residential care. There are 4 levels of Home Care Packages, with Level 1 being for people with basic care needs and Level 4 being for people with high level care needs.

People receiving HCP packages are provided with a budget which includes all Government subsidies, as well as a set monthly fee that the client is required to pay, which is determined through a Centrelink income assessment. The services that are available are flexible to meet each client’s individual care needs. If clients have special needs, or are experiencing financial hardship, they may be eligible to apply for additional subsidies.

To be assessed for eligibility for these Packages, people or their carer/representative, will need to contact:

My Aged Care
Ph: 1800 200 422
Website: www.myagedcare.gov.au

Q.
What is the Commonwealth Home Support Program (CHSP)

A.

Funded by the Department of Health, CHSP services are available for people over 65 years old, or over 50 years old if Aboriginal or Torres Strait Islander, who are having difficulty carrying out any of the tasks of daily living (eg. dressing, cooking, travelling, showering etc.) including those with dementia. Services are limited for this program, however we do keep a waiting list for programs that are full.

The fees for these services are charged on an hourly, or per service rate. A copy of our Fee Schedule, as well as our Social Support and Transport Activity Schedules will be provided with this Volunteer Handbook.

GoCo is able to provide the following service types through the CHSP program:
• Home and Garden Maintenance
• Social Support – Group (including a variety of group activities and outings)
• Social Support – Individual assistance with shopping
• Transport
• Goods, Equipment and Assistive Technology
• Respite (to give carers a break from their caring role)
o Centre-based respite
o Flexible respite
o Cottage (overnight) respite
• Dementia Carer Support Group
• Elders Group and services specifically for Aboriginal and Torres Strait Islander people.

To be assessed for eligibility for these Packages, people or their carer/representative, will need to contact:

My Aged Care
Ph: 1800 200 422
Website: www.myagedcare.gov.au

Q.
What are Community Care Support Services (CCSP)?

A.

Funded by Dept. Family and Community Services, the CCSSP program provides funding to people under 65 years old, who have a permanent disability which means that they are not able to carry out tasks of daily living independently (eg. dressing, cooking, travelling, showering etc.).

CCSP eligibility is assessed by GoCo staff using the Client Information and Referral Record (CIARR) or the Ongoing Needs Identification (ONI) Tool, which are both nationally recognised assessment tools.

This funding type is being phased out from September 2016, as the National Disability Insurance Scheme is rolled out, and is expected to cease by June 2018.

Q.
What is the National Disability Insurance Scheme (NDIS)?

A.

The NDIS is an initiative by the Australian and NSW Governments to provide supports to people under 65 years old who have a permanent disability under an insurance-like framework. GoCo can provide a range of service to people who are registered with the NDIS, including:
• Coordination of Supports
• Transport
• Social Activities
• Capacity building activities (eg. Help to find employment, or increase independence in tasks of daily living)
• Plan Management

To register and be assessed for the NDIS please contact:

National Disability Insurance Scheme
Ph: 1800 800 110
Website: www.ndis.gov.au

Q.
What is the Community Transport Program (CTP)?

A.

Clients of GoCo can access transport through HCP, CHSP, CCSP, NDIS, and Veterans Home Care. GoCo is also able to provide Transport to people who are transport disadvantaged due a lack of accessible public transport options available to them. These services are funded by Transport for NSW and are flexible to meet the community’s needs. We ask for a small contribution towards these services, which are outlined in our Fees Schedule, and will be provided to you with this Volunteer Handbook.

CTP eligible customer means a person who:
• requires a transport service for a medical, social, recreational or shopping purpose; AND
• is not eligible to receive transport services for that same purpose, under another government program; AND
• has limited or no access to private or Public Transport due to their location, when they need to travel, or their financial resources, physical or cognitive capacities.

Eligibility for this program is assessed by GoCo Transport staff.

Q.
Can you tell me a bit more about Community Hub?

A.

The Community Hub is a position which is funded by the Department of Family and Community Services. This program aims to provide support to residents in the Gunnedah Shire Council area who need assistance to be able to access supports or services. The Community Hub working also establishes partnerships in the local area to help to build social capital and capacity in the local community.

Any resident of Gunnedah Shire is eligible for assistance under this program.